Anyone who wants to develop more effective and applied negotiation and conflict resolution skills would benefit from this program.
In the ever-changing environment of modern business, firms start and grow by virtue of successful negotiations and by developing long-term relationships among the different individual involved. By the same token, such relationships can break down due to ineffective negotiating behavior and conflict management approaches.
“The key to resolving conflict is suspension of one’s own point of view as the only point of view.”
Negotiation and conflict resolution are crucial skills both inside and outside of work. They are vital for everything from negotiating agreements, negotiating commitment to carry out agreements and changing agreements that are no longer optimal. In addition, leaders, managers, and supervisors spend significant amounts of their time resolving conflicts, mediating disputes and negotiating with others the ability to negotiate effectively and manage conflict is one of the most valuable skill sets within organisations.
This course will start with the conceptual framework of negotiations as it applies to all areas of negotiation in both the public and private sectors. As the course progresses, you will focus on business negotiation skills and strategies designed to help you maintain healthy business relationships. Specifically, you will learn about the concepts, processes, strategies, and ethical issues related to negotiation as well as appropriate conduct in multicultural business contexts. You will examine strategies that are effective as well as those that are not. If a strategy works, you will determine how well it works and discuss alternatives to the less effective approaches. You will also identify various patterns of negotiation and conflict resolution in different national and cultural contexts, and you will gain an understanding of the influence of national and cultural variations in the decision-making process.
You’ll learn how to identify negotiation opportunities, address conflicts and gain an understanding of the unique challenges that exist when individuals, groups and organisations face potential or existing conflict. Through participation in role-playing negotiation exercises with your peers in class, you’ll explore a broad spectrum of negotiation strategies, new tactics to solve ongoing differences and models for securing cooperation and agreement in competitive environments.
You will also learn to better understand the theory, processes, and practices of negotiation, conflict resolution, and relationship management so that you can be a more effective negotiator in a wide variety of situations. If you take advantage of the opportunities this course offers, you will be more comfortable and more productive managing negotiations as well as professional and personal relationships.
This course provides both a comprehensive strategic analysis of the negotiation process as well as the essential tools for planning and managing every negotiation. You will learn to negotiate excellent outcomes externally with suppliers, contractors and customers but also internally within your organisation between colleagues, departments and managers.
The aim of this course is to provide you with a practical skill base that will allow them to:
This course is designed to be highly interactive, using a mix of case studies, role play exercises, self-assessment questionnaires, presentations and group discussion to develop the themes around participants’ own experiences and needs. It presents an opportunity for participants to practice the skills taught using a variety of hands-on negotiation exercises that stress participation and that reinforce and build on the comprehensive course materials. This approach allows participants to significantly improve their negotiation and conflict management skills and to have all their questions answered by the highly experienced lecturers. Experiential simulations along with constructive and focused peer feedback are used to facilitate the learning of effective negotiating skills. Interactive case studies and simulations allow participants to try out their negotiating skills, examine the assumptions underlying their negotiating strategies, and practice more effective strategies.
Module 1 – Negotiation and Conflict Management:
Module 2 – Practical Negotiation Strategies:
Module 3 – Negotiation Planning, Preparing and Power:
Module 4 – Mediation Skills:
This Diploma in Negotiation and Conflict Management is aimed at participants who are looking for a knowledge and understanding of the whole area of negotiation and conflict Management in practice.
The course is relevant to a wide spectrum of professionals who seek to maximize their outcomes and build partnerships in a variety of business situations. The program is open to anyone interested in gaining and improving their negotiation tools and skills.